Hitachi Construction Machinery Americas introduces the ZW-7 generation wheel loaders with an emphasis on comfort, versatility and safety. Larger, quieter cabs with improved ergonomics and panoramic visibility ensure the ZW-7 generation wheel loaders offer unparalleled operator comfort.

“Operator comfort was a key design priority with our new wheel loaders series. A lot of work went into the cab to make it more comfortable to operate. For instance, improved sealing increases cab pressurization. This translates into a quieter cab, a more comfortable cab and a cleaner cab,” said Matt Koester, wheel loader product manager at Hitachi Construction Machinery Americas.

A standard fully adjustable heated air ride seat incorporates a seat-mounted armrest with electric-hydraulic controls and ergonomically located switches. The armrest and controls adjust 3.5 inches (8.9 cm) forward or reverse to comfortably accommodate operators of all sizes.

Versatility to tackle any application

ZW-7 generation wheel loaders will range in size from 3 cubic yards to 5.5 cubic yards (2.3 m³ to 3.8 m³).

Most models offer either a standard-lift or high-lift configuration to meet the demands of a variety of applications. There are also models with a parallel-link front arm configuration that excels in fork and tool carrier applications. This configuration keeps attachments parallel with the ground as the loader arms move up or down. Operators have increased control while loading or unloading items. The parallel-link arm configuration also allows greater visibility when using forks and other attachments.

Electric-hydraulic joystick controls reduce operator fatigue and the number of hydraulic lines in the cab.

Power is provided by proven Cummins engines that conform to Stage V emissions regulations. The ZW-7 generation wheel loaders feature an enhanced power up mode that increases hill-climbing performance by identifying slopes and adding power to prevent the engine speed from dropping when traveling uphill.

“The new technology on the ZW-7 generation wheel loaders allows operators to adjust machine settings for enhanced efficiency. A new sub-monitor provides a way for them to interact with this technology and select their preferred settings,” said Koester.

A standard 8-inch (20.3-cm) anti-glare LCD sub-monitor allows operators to interface with integrated machine settings, a payload weighing system, rear object detection and a rearview camera display. The information is available at a glance, without the need to dig through different display settings to find it.

The payload weighing system uploads productivity information to the ConSite telematic system. Operators can check the weight of the load in the bucket from the inside cab monitor and log the material loaded. The payload weighing system offers four modes — tip-off to truck, tip-off to pile, auto-add and manual-add. These modes allow the system to manage loads according to their application. In addition, the unit is equipped with a warning function that reacts when the bucket is overloaded, improving safety during operation.

Design enhances safety

Designing cabs with panoramic visibility helps create a safe and comfortable working environment. The position and design of the cab pillars, the layout of the monitor and switch panel have been improved to ensure a wider field of view from the cab.

ZW-7 generation wheel loaders take visibility a step further with the Aerial Angle peripheral vision camera system. It provides a wide 270-degree bird’s-eye view of the machine’s immediate environment. Aerial Angle includes three cameras mounted on the rear of the machine. Operators can see both the left and right sides of the machine on the monitor inside the cab.

Hitachi Construction Machinery Americas is always exploring new ways to increase safety on the job site. The latest innovation is an optional rear obstacle detection system. It provides visual and audible alarms based on the distance to the object. The ZW160-7 wheel loader is also available with rear object detection with automatic deceleration. Once activated, the system automatically disengages the accelerator. The hydrostatic drive pumps are de-stroked and provide gentle deceleration until the operator acknowledges the object by diverting or applying the brakes.

A standard premium LED lighting package on all models provides long-lasting job site illumination for safe low-light applications.

Serviceability improves reliability and uptime

Design enhancements help protect critical components from the environment. An inner element of the engine air filter protects the engine from dust ingress while cleaning the outer element. Even the air conditioner is protected with a sealed internal filter that prevents intrusion of dust into the air conditioner unit.

Airborne debris can become an issue in many wheel loader operations, often leading to decreased cooling system performance. Hitachi Construction Machinery Americas addressed this with an intelligent automatic reversing hydraulically driven fan and wide-fin radiators which prevent clogging. Easy-access filters and improved access to components simplify daily maintenance. Using telematic tools to monitor machine health also helps boost uptime.

ConSite, which remotely monitors operational status and alerts owners and operators to upcoming maintenance needs, offers a new optional add-on, ConSite Air. It allows the wheel loader to be diagnosed remotely, as well as remote updates of the software. The servicing dealer can quickly diagnose issues that may arise, leading to increased uptime. A ConSite response team is on standby to rapidly resolve issues as they emerge.

To explore the full line of wheel loaders from Hitachi Construction Machinery Americas, visit hitachicm.us/products/wheel-loaders/.

Hitachi Construction Machinery Americas Inc. (HCMA) announces the arrival of the ZX50U-5N excavator, a compact machine with full-size features. With its reduced tail-swing design, the compact, yet powerful, 10,560-lb (4,790-kg) ZX50U-5N is perfect for working in congested areas. An independent swing boom and 360-degree rotation let you set up and work almost anywhere. Plus, virtually unlimited visibility and precise control make it a great tool for excavating around existing utilities. This excavator is a smart choice for trenching, excavating, loading trucks and other tasks in wide-open spaces.

The ZX50U-5N offers plenty of height and reach to get up and over truck sideboards with a maximum reach of 19 ft 7 in (5.96m). It also provides a maximum dig depth of 11 ft 7 in (3.53m). A backfill blade allows the excavator to fill or grade while an optional all-hydraulic blade angles 25 degrees left or right, for even more efficient grading and backfilling.

Compact excavators are commonly used as tool carriers with a wide range of attachments increasing job site versatility. A standard quick-coupler-equipped, boom-mounted auxiliary line makes attachment hookup on the ZX50U-5N a snap. An auxiliary function lever (AFL) is available with an analog switch, trigger switch and horn for running attachments such as a breaker or an attachment with swing.

The ZX50U-5N allows the engine speed to be matched to the job with power/economy work modes, which are usually only available on larger excavator models. The power mode provides higher engine speeds for most general digging work, while the economy mode reduces engine speed for lighter digging jobs. This results in lower noise and decreased fuel consumption. The excavator also uses the Hitachi Triple H (HHH) hydraulic system, which enables combined operations by adjusting the optimal flow rate for all actuators. This gives the operator the freedom to provide simultaneous control inputs with no impact on machine performance.

A Tier 4 Final compliant, direct-injected Yanmar engine produces 36.3 net horsepower (27.1 kW) while remaining fuel efficient and impressively quiet. The engine provides a high torque level for more pull-through power.

Designed for Comfort

Just because the ZX50U-5N can squeeze into a tight space doesn’t mean the operator should. A spacious operator station has a wide entryway. Swing boom and foldable travel pedals are positioned where they are easy to operate yet allow plenty of foot room.

Ergonomic short-throw hydraulic pilot control levers provide smooth, predictable low-effort fingertip operation to reduce operator fatigue. To suit operator preference and increase productivity, control patterns can be quickly switched from backhoe- to excavator-style controls with a control-pattern selector located in a compartment beneath the seat.

An enhanced 3.5-inch (88.9mm) LCD monitor keeps the operator informed of vital information while allowing fingertip control of several functions, including auto-shutdown and power/economy modes.

Comfort inside the spacious cab has been maximized with an automatic, high velocity, bi-level climate-control system with automotive-style adjustable louvers to help keep the glass clear.

Durability Built In

The ZX50U-5N is built to the same durability standards as larger Hitachi excavators. Oil-impregnated HN bushings are used on the boom, arm and bucket joints for increased durability. Heavy-duty X-frames provide a rock-solid base that resists material and dirt buildup. A single-pin swing post increases the structural integrity of the digging components.

The rubber tracks on the ZX50U-5N feature a unique steel core that resists cracking. Large-diameter drive sprockets and track idlers further increase undercarriage durability.

A V-shaped cylinder guard provides added protection to the boom cylinder. To prevent damage to the upper structure, a D-section frame skirt improves upward impact resistance by 20% over previous models.

Maintenance Made Easy

Compact machines can be more challenging to maintain, but not with the ZX50U-5N. A hinged door provides wide-open access to the side-by-side oil cooler and radiator core for easier cleanout. Routine checks, such as engine oil level, are quickly accomplished from ground level. A hydraulic fluid sight gauge and see-through coolant reservoir allow the operator to check at a glance.

Adjusting proper track tension only requires a grease gun and a wrench. A large fuel tank, 500- and 2,000-hour engine and hydraulic oil service, and 500-hour greasing intervals enable these excavators to work long hours between scheduled service intervals.

The operator station tilts forward 50 degrees, simplifying access to the swing motor, hydraulic control valve, engine starter motor and alternator.

To reduce the cost of repair, the traditional curved glass used in the cab has been exchanged with more easily obtainable flat glass.

To explore more, visit hitachicm.us.

About Hitachi Construction Machinery Americas Inc.

The commitment of Hitachi Construction Machinery Americas Inc. (HCMA) to the North American and Latin American markets is significant. With manufacturing facilities in Banshu, Ryugasaki, Tierra, Hitachinaka-Rinko and Tsuchiura, Japan, and the U.S. Corporate office and campus in Newnan, Georgia, HCMA offers outstanding parts availability, customer and dealer training programs, and a wide range of services and programs — providing outstanding support for Hitachi construction machinery. Backed by the global strength of Hitachi Construction Machinery Group, its employees, dealers and especially customers, HCMA is poised to make a major impact on the construction and mining equipment markets in North America and Latin America. For more information, please visit hitachicm.us.

Hitachi Construction Machinery Americas Inc. (HCMA) introduces its line of Hitachi-built excavators to the Americas with the ZX210LC-6 HP excavator, which will redefine power and speed while reducing fuel consumption.

Targeting the most popular segment of the excavator market, the ZX210LC-6 HP offers the performance to excel at earthmoving, material handling, demolition, underground excavation and more. It has unparalleled power, speed and precision to meet the most demanding job site requirements.

A high-power HP Mode increases engine speed and hydraulic-pump output torque when extra speed and/or heavy-duty work is required. The front attachment moves faster because each actuator has its own pump. The oil flows separately to the bucket, arm and boom cylinders.

The previous generation machine used two hydraulic pumps. The TRIAS II hydraulic system is an improvement with three pumps that supply an optimal amount of pressurized oil to each actuator. The pumps are controlled electrically for precise oil flow for sensitive front attachment control and lower fuel consumption. The TRIAS II technology minimizes hydraulic system losses by reducing the hydraulic oil returned to the tank. This helps lower fuel consumption in ECO mode with the same productivity.

To help drive performance, the ZX210LC-6 HP also includes an arm recirculation cancellation system for increased speed when rolling the arm in. The system allows pressurized oil in the arm cylinder rod side to flow to the arm cylinder bottom side for increased arm roll-in speed when the load is relatively low. A hydraulic boost system increases arm speed. During arm roll-in and boom-raising operations, excessive pressurized oil in the boom rod flows to the arm cylinder bottom side to achieve speedy arm operation by increased flow. An enhanced boom recirculation system circulates pressurized oil in the bottom of the boom cylinder when lowering the boom, allowing pressurized oil from the pump to be efficiently used by the arm.

The ZX210LC-6 HP offers increased attachment versatility. Two extra spools in the control valve make it easier to install attachments that require large volumes of oil for multiple functions and on models that have two-piece booms.

Reliable Power Drives Efficiency

The proven Isuzu four-cylinder engine provides a net 163.6 HP (122 kW) and features a variable geometry turbocharger that delivers an optimum quantity of air to the combustion chamber under all the engine’s operating ranges. An electronically controlled common-rail fuel injection system delivers a precise quantity of pressurized fuel to achieve efficient combustion and reduce fuel consumption. The engine’s combustion chamber now features a DLC coating for reduced wear and the revised piston shape helps achieve cleaner emissions.

The engine uses an electronic governor to maintain a constant speed despite changes to the load. This can reduce fuel consumption and sound output in no-load and light-duty operations. An engine warm-up system automatically increases engine speed in cold weather to quickly warm up the hydraulic oil and coolant to the proper temperature.

Operator Environment Enhances Control

Hitachi ZAXIS-6 series excavators provide a superior view of your surroundings. This is further enhanced with the Aerial Angle peripheral vision display camera system. The operator can select an image to view on the monitor quickly and easily with the flick of a switch. There are three options to choose from: surroundings, rear right, and rear right and left. The surround image offers a comprehensive 270-degree view of the machine’s immediate environment.

A large 7-inch multi-function LCD monitor provides a wide range of useful technical information. It enables operators to check the machine’s status and settings at a glance.

A fully adjustable suspension seat and integrated console gives the operator a greater sense of control and helps to reduce fatigue. Improved sound isolation makes this one of the quietest cabs in the market.

Boost Uptime

Simplified daily maintenance and enhanced durability features boost uptime. Wide-open engine covers provide access for maintenance, while filters are within easy reach and take just minutes to maintain. Engine oil and coolant levels can be checked from within the cab through the multifunction LCD monitor.

Tier 4 final emissions regulations are achieved using an aftertreatment device with integrated silencer consisting of a diesel oxidation catalyst (DOC), a selective catalytic reduction (SCR) catalyst and a silencer, which keeps maintenance to a minimum. The DOC is maintenance free and there is no diesel particulate filter (DPF).

A high-performance water separator and cold fuel resistance valve are integrated into the pre-filter for added protection against moisture. The main fuel filter screws into place on the ZX210LC-6 HP. This makes it easier to replace and ensures that dust doesn’t enter the fuel circuit during maintenance.

The durability of the undercarriage has been enhanced with increased crossbeam size and strength. The shape of the lower roller has been changed to prevent mud from entering it and causing damage to the oil seal. The sliding surface of the bearing part that supports the front idler has been significantly enlarged, improving its wear resistance. In addition, the front idler and adjuster cylinder have been integrated in the new ZAXIS series excavators, improving their durability.

This new model comes with Global e-Service, which allows equipment owners to monitor their Hitachi ZX210LC-6 HP excavator remotely via Owner’s Site and ConSite, Hitachi’s full data toolkit with a suite of apps for managing machine performance and productivity. ConSite tracks performance metrics like idle time, operating time and fuel efficiency along with location services in real-time, and it alerts owners and operators to upcoming maintenance needs. These “predict and prevent” tools help fleet managers maximize machine efficiency, minimize downtime and improve overall performance.

To explore more, visit hitachicm.us.

About Hitachi Construction Machinery Americas Inc.

The commitment of Hitachi Construction Machinery Americas Inc. (HCMA) to the North American and Latin American markets is significant. With manufacturing facilities in Banshu, Ryugasaki, Tierra, Hitachinaka-Rinko and Tsuchiura, Japan, and the U.S. Corporate office and campus in Newnan, Georgia, HCMA offers outstanding parts availability, customer and dealer training programs, and a wide range of services and programs — providing outstanding support for Hitachi construction machinery. Backed by the global strength of Hitachi Construction Machinery Group, its employees, dealers and especially customers, HCMA is poised to make a major impact on the construction and mining equipment markets in North America and Latin America. For more information, please visit hitachicm.us.

With its reduced tail-swing design, the 4-foot,11-inch wide (1.5m) ZX26U-5N is perfect for working in the most confined spaces. An operating weight of 5,560 pounds (2,520 kg) makes it easy to transport with convenient tie-down holes on the side frame and blade. An independent swing boom and 360-degree rotation let you set up and work almost anywhere. Plus, virtually unlimited visibility and precise control make it a great tool for excavating around existing utilities. This machine excels in landscaping, renovation, trenching, backfilling, drilling and demolition applications where space is at a premium, and in sensitive ground conditions where low ground pressure provides an advantage.

Despite its compact size, the ZX26U-5N offers plenty of height and reach to get up and over truck sideboards with a maximum reach of 15 feet, 2 inches (4.63m). It also provides a maximum dig depth of 8 feet, 6 inches (2.59m). An integrated dozer blade adds versatility, allowing the excavator to backfill or grade.

Working in confined spaces demands precise control. Full hydraulic pilot controls for the bucket/thumb and other attachments, boom, swing, travel and blade maximize controllability. To suit operator preference and increase productivity, control patterns can be quickly switched from backhoe- to excavator-style controls with a control-pattern selector located in a compartment beneath the seat.

The ability to efficiently run multiple attachments enhances the versatility of the ZX26U-5N. A one-way/two-way selector valve accommodates breaker and grapple attachments with extra plumbing installed on the stick. An auxiliary function lever (AFL) is available with an analog switch, trigger switch and horn for running attachments such as a breaker or an attachment with swing. A V-shaped boom cylinder guard and hose protector ensure durability in any application.

Fuel efficiency is enhanced with a Tier 4 Final compliant, direct-injected Yanmar engine that produces 20 net horsepower (14.9 kW) while remaining impressively quiet. The engine provides a high torque level for more pull-through power. This is an efficient package when paired with the Hitachi hydraulic system, which delivers more power and consumes less fuel.

Designed for Comfort

The ZX26U-5N offers a choice of a four-pillar canopy or a spacious cab. The operator station has a wide entryway and swing boom and foldable travel pedals are positioned where they are easy to operate, yet allow plenty of foot room. A seat with suspension and adjustable armrest adds to the operator’s comfort level.

Operators often must get on and off the machine several times throughout the day. An easy entrance floor lowers the distance you must lift your leg during entry.

Just because a machine is compact doesn’t mean the operator should be cramped. Hitachi has maximized the available space for the operator. The cab option has been widened and incorporates a larger door. An enlarged windshield improves visibility.

Durability Built In

The ZX26U-5N is built to the same durability standards as larger Hitachi excavators. Oil-impregnated HN bushings are used on the boom, arm and bucket joints for increased durability.

The boom end bracket has been reinforced and there is improved abrasion resistance for the joint between the arm and boom to reduce backlash. Hydraulic hoses on the boom have also been relocated to further reduce the chance of damage.

Maintenance Made Easy

While all the components are packaged in a small space, Hitachi engineers worked to ensure easy access. The ZX26U-5N provides ground-level access to daily maintenance points. They are grouped behind easy-access covers and a large engine cover slides open vertically for access when the machine is working in a confined area.

The design of the cooling package makes cleanout a breeze. A parallel-aligned cooling package is located behind a one-touch open cover.

Hitachi has also made it easier to replace damaged glass in the cab. To reduce the cost of repair, the traditional curved glass used in the cab has been exchanged with more easily obtainable flat glass.

To explore more, visit hitachicm.us.

About Hitachi Construction Machinery Americas Inc.

The commitment of Hitachi Construction Machinery Americas Inc. (HCMA) to the North American and Latin American markets is significant. With manufacturing facilities in Banshu, Ryugasaki, Tierra, Hitachinaka-Rinko and Tsuchiura, Japan, and the U.S. Corporate office and campus in Newnan, Georgia, HCMA offers outstanding parts availability, customer and dealer training programs, and a wide range of services and programs — providing outstanding support for Hitachi construction machinery. Backed by the global strength of Hitachi Construction Machinery Group, its employees, dealers and especially customers, HCMA is poised to make a major impact on the construction and mining equipment markets in North America and Latin America. For more information, please visit hitachicm.us.

FOCUS magazine, first published in 2003, was inspired by a team of Kawasaki dealer personnel, satisfied customers and an eager Kawasaki marketing team who wanted to bring compelling stories, tips and industry news to wheel loader users throughout North America. Fifteen years later, our goals remain the same, our focus renewed with the global vision of Hitachi.

With 19 wheel loaders in a range of sizes in their fleet, the machines that keep the six companies that make up RJ Smith and USA Civil working and growing also ensure the family businesses work seamlessly across companies to deliver any customer solution. Richard Smith says the business is attracting young, ambitious people, and they are developing the next generation of managers. Check out their approach to using Hitachi loaders to benefit their people and their customers.

With a mindset toward educating the Tampa area about the value and benefits of native plants, Troy Springer of landscaping firm Springer Environmental leverages his relationship with Great Southern Equipment to share his passion. Developing a smart rental strategy, Springer partners with the dealer to use ZW50 and ZW80 wheel loaders to carry and place tall pines and sable palms. Check out how Hitachi simplifies the task.

Advanced technology, superior comfort, enhanced design and more are at the forefront of the new ZW100-6 wheel loader. This compact yet powerful loader is designed to handle a range of applications from landscaping; heavy construction; excavation work; water, sewer and pipeline construction; highway and road construction; and agricultural work. Read more about the ZW100-6, which features a Tier 4 Final certified engine that does not require a DPF, reducing fuel consumption and maintenance costs.

Managing costs is more streamlined than ever with Hitachi’s After Sales Solutions. Modernize, upgrade, and renew aging equipment to manage their total cost of ownership. Discover how After Sales Solutions can make a difference in your bottom line.

After more than three decades of partnership, Hitachi and John Deere will end their joint venture manufacturing excavators for North and South America in early 2022. Beginning Spring 2022, Hitachi will manufacture and distribute its own excavators. Alan Quinn, CEO, Hitachi Construction Machinery Americas Inc., explains what the new venture means for the company.

CLICK HERE TO DOWNLOAD A PDF OF THE HITACHI FOCUS MAGAZINE, FALL 2021 EDITION

John Deere and Hitachi are dissolving their joint venture of more than 30 years for manufacturing excavators in North and South America.

After February 28, 2022, Hitachi Construction Machinery Americas Inc. will stand on its own for distribution and sales of its brand excavators on the two continents. Hitachi plans to manufacture all its excavators, as well as its wheel loaders and mining equipment, in Japan, and then import them to the North and South American markets.

Hitachi Construction Machinery Americas Inc. also plans to introduce new equipment to the markets, which the company says will have “cutting-edge technologies that increase efficiency and safety while lowering total cost of ownership.” Those technologies include advanced hydraulic and safety systems, “internet of things” services and telematics.

The two companies own a joint plant in Kernersville, N.C., where Deere and Hitachi hydraulic excavators of 13 to 47 metric tons are produced. They also own plants in British Columbia, Canada and Brazil.

Hitachi Construction Machinery Americas Inc. CEO Alan Quinn said in an interview with Equipment World that Deere will purchase the factories. He added that parent company Hitachi Construction Machinery and Deere have entered into a supply agreement in which Hitachi will continue to provide the excavator kits for Deere to assemble excavators after February 28.

Hitachi Construction Machinery Americas Inc. plans to keep its regional headquarters in Newnan, Georgia, where Quinn says it also plans to add 75 to 80 employees. About 60 of those positions will be local hires, he said. Positions will include sales, distribution, dealer service, marketing and more – across the board, he says. The company is also seeking a location for a parts distribution center, which Quinn said would be about 400,000 square feet and have about $150 million in parts stock. Hitachi Construction Machinery Americas Inc. will operate as a wholly owned subsidiary of Hitachi Construction Machinery, based in Japan.

Hitachi Construction Machinery Loaders America, formed in 2017 after the company purchased KCM wheel loaders, will also be part of the Hitachi Construction Machinery Americas Inc. umbrella, and “Loader” will be dropped from the name, Quinn said.

Deere and Hitachi began forging a supply relationship in the 1960s. They formed the Deere-Hitachi Construction Corporation in Kernersville in 1988. In 1998, they started a “Base USA” strategy in which the same models were built for both brands at the plant. The joint venture later branched out with an excavator plant in Canada and a forestry excavator factory in Brazil.

For Hitachi, the collaboration gave it Deere’s well-established dealer and distribution network, and Deere benefited from Hitachi’s design and manufacturing expertise. Hitachi is one of the top-selling excavator manufacturers in the world. It started mass production of cable-operated shovels in 1950, and in 1965 produced the first hydraulic excavator in Japan with entirely Japanese technologies, according to the company’s history.

Quinn joined Hitachi in 2017, and he says the goal in the ensuing years has been to position Hitachi to build its brand in the Americas to match its global standing. Hitachi has a base of 60 wheel loader dealerships in the U.S. Quinn said the company is looking for an opportunity to revolutionize distribution in the construction equipment industry.

“I think that we’re in a perfect place to really be one of those disruptors in innovation and really capture some of the new ways of doing business and looking after our customers,” he said. As for moving production to Japan, Quinn said that today’s machines are more standardized than they were 10 to 15 years ago.

“Today, the markets have become a lot more competitive. The technology is higher, but also the machines are more standardized,” he says. “And that’s really made it a little bit more cost effective and actually more customer friendly for us to bring it directly from Japan.”

As for the new excavators, he said Hitachi will be able to bring all its technologies and other features to differentiate its machines in the Americas.

“We get to make sure that all the equipment we sell has all of the technology available at Hitachi today,” he said. “So we’re going to differentiate the products that we bring by incorporating everything that we have to offer.”

Hitachi said new equipment would be introduced in the Americas in Spring 2022.

Quinn noted that the company’s wheel loaders and mining excavators and trucks are part of the new Hitachi Construction Machinery Americas Inc., and that includes South American markets as well. Quinn said a separate mining division would be housed at the Newnan headquarters. Company goals also include increasing the company’s rental and used equipment market presence and global usage of its ConSite telematics services.

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.

Hitachi’s After Sales Solutions provide you with tools you need to manage your total cost of ownership quickly and easily, whenever and wherever you are.

Optimize your operation with Hitachi’s After Sales Solutions, which not only provide customers with the ability to extend the life cycle of machines, but also modernize, upgrade, and renew aging equipment to manage their total cost of ownership.

Focusing on Parts, Support Services, ConSite, Global E-Service, Service Contracts, Remanufacturing and Training, Hitachi’s After Sales Solutions deliver improved productivity, higher profitability and cost-efficiency.

Parts:

Whether you require Hitachi Genuine Parts that allow machines to work longer with low running and maintenance costs, or Performance Parts that deliver durability, performance and extended life under demanding conditions, Hitachi’s After Sales Solutions have what you need. The U.S.-based parts warehouse has a wide range of parts available to suit your demands.

Support Services:

Keeping your loaders running efficiently and productively helps you build your bottom line. After Sales Solutions includes maintenance and repair contracts that provide hands-on experience supporting not only Hitachi wheel loaders, but also Kawasaki and KCM legacy loaders.

ConSite:

Hitachi’s ConSite, an asset management suite that manages loader performance and productivity, is the perfect solution to help you hit your goals. Tracking performance metrics such as operating and idle time and fuel efficiency, ConSite helps users adhere to maintenance schedules. The platform is user-friendly and ensures you have access to the data you need to manage your fleet, whether one machine or several.

Global e-Service:

With advanced asset management in a quick, customizable dashboard, you can not only manage your fleet, but also plan service proactively. You’ll be able to group machines, view current or historical data, view diagnostics reports and receive monthly reminders. Reviewing the status of your fleet has never been simpler.

Remanufacturing:

After Sales Solutions includes genuine factory remanufacturing that keeps machines in “original” condition through their next life. The Reman Center, located in Newnan, Georgia, ensures components are built to Hitachi specs by trained specialized technicians and thoroughly tested using the same criteria the machines are running in the field. These cost-efficient alternatives to new components are direct shipped where they are needed, and backed by the Hitachi one-year, 1,500- hour Reman Warranty.

Training:

Stay up to date on current practices, processes, and procedures focused on keeping your machines running efficiently with onsite or online training programs. These After Sales Solutions will teach you to save time when troubleshooting, solve problems using your mobile devices and experience real-time solutions when you need them.

Use Hitachi’s technology programs and apps to:

• Extend equipment life
• Manage preventative maintenance, machine efficiency and operator productivity
• Manage operating costs, fuel consumption and operator efficiency in the field Want more information on the Hitachi After Sales Solutions? Contact your Hitachi dealer or learn more information.

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.

Troy Springer’s love of native plants has fueled his landscape company’s growth. Smart use of Hitachi rentals helped him do more.

Landscaping and a love of native plants came to Troy Springer naturally. “I’ve always been interested in wildlife and nature,” says the Tampa, Florida-area native.

Early on, Springer worked for a traditional landscaping company, but like many successful people, he quickly realized he needed to carve his own path to be satisfied.

“I almost got out of landscaping because I felt like what I was doing for other companies was harmful,” Springer says. In particular, he disliked the practice of many traditional landscapers who use plants that may be appealing visually but aren’t native to the area where they are planted. Non-native plants can do one of two things, he says: they can become invasive, or they can fail.

“Then I discovered the native plant societies and got involved,” Springer says. “I studied relentlessly, and I started practicing it, and I got better and better at it. Now I have a pretty good reputation.”

That reputation includes serving as a former chapter president of the Florida Native Plant Society and producing a conference for them. Springer is also the secretary and on the board of the Florida Association of Native Nurseries, the nation’s largest professional native plant network.

Design-build

Today, Springer Environmental has eight employees, working as three different crews. The company’s work is primarily design-build for high-end residential landscaping customers, but they also do some commercial work, such as the landscaping for a new City of Tampa park.

“They needed a native plant specialist, and I was the only game in town,” Springer says. “I have done work with some developers, but I’m more of a custom-build guy because I design my own landscapes. I typically target homeowners directly.”

Springer’s shop sits on a few acres that he is developing into a nursery, where he can demonstrate to customers the beauty and variety of native plants. “Retail is a good fit for bringing in potential customers,” he says. “They can come in and see the plants and some of the work we do.”

Big machine for small company

Springer owns a handful of small tractors used to carry plants in containers and move soil and other materials. But as the size and scope of the landscapes he created increased, Springer knew he would need a bigger machine.

Smaller machines didn’t have the horse power or the weight and balance to carry sable palms and pines ranging anywhere from 15 to 30 feet tall. Some weigh more than a ton. Backhoes and skid steers were too hard on turf, and even compact track loaders didn’t have the weight to counterbalance these big trees.

And planting these trees involves more than just dropping them in a hole. With their long trunks, these trees must be positioned with the trunk perfectly vertical from all angles. The tree is often initially placed and then picked up and repositioned multiple times as Springer and his crewmembers evaluate the line of the trunk. If necessary, the hole may be dug a little deeper or more to one side to get a perfectly plumb tree.

But the company didn’t have the cash flow to support the purchase of a bigger machine. The solution was to rent Hitachi ZW50 and ZW80 wheel load-ers when the job requires it, which is typically several times a year. Springer outfits his rental units with a tree boom, and with the articulating front end of the wheel loader, he can carry and fine tune the placement of the tree with minimal movement of the machine and minimal disturbance of the turf.

Racing connections

Steve Tuton, salesman for Great Southern Equipment, first met Springer thanks to a shared hobby: racing Mazda Miata sports cars.

“I quickly determined his business overlapped with mine and that he could be an occasional user of some of our equipment,” Tuton says.
“Kawasaki didn’t have the small loaders back then, but when the Hitachi loaders became available, I made sure he knew about them.”

The relationship turned out to be mutually beneficial. “Troy introduced me to many other members of our native plant societies, including owners of tree nurseries and landscape tree installers,” Tuton says. As a result, Great Southern Equipment started exhibiting in the local shows for these landscapers and tree growers, he says.

Great Southern Equipment doesn’t do a lot of short-term rentals, but when the machines are available and the customer is known to take care of the equipment, Tuton says they are happy to help. Business owners like Springer will often arrange their schedules so they can do multiple jobs in consecutive days and rent the machine for a whole week to get the most out of it, he says.

“None of the small operators are unimportant to us,” Tuton says. “They all matter. Many companies that were smaller when I started 20 years ago are good-sized companies now. If you spend the time to understand their needs and take care of them, they will keep doing business with you as they grow.”

The old Florida look

Springer’s passion for landscaping and native plants is infectious. “I struggled with this business for years because I had this dream of doing something really good for this state, but we’re just now starting to make an impact,” he says. “Ten or 15 years ago, people thought I was crazy to be planting pine trees and palmettos and putting wildflowers in your yard. But they don’t think it’s crazy anymore. It’s amazing how it has exploded in popularity. Our sales have grown significantly.” A recent photo posted on the company’s Facebook page got nearly 1,750 likes, he says.

Springer’s goal is more than just nice-looking yards and landscapes. As Florida’s population continues to boom, residents have become conscious of its unique heritage and culture. Newcomers and old timers alike have rediscovered what Springer calls the “old Florida,” one of lush gardens and crystal-clear springs. But with more people, environmental pressures increase. Native plants not only help achieve the old Florida look, but maintain it by being the right environmental choice, too.

In a climate with a year-round growing season, invasive and non-native plants can run rampant, choking out native plants, clogging waterways and wreaking havoc on what should be a well-balanced and sustainable ecosystem. Native plants are not only better adapted to the climate, but they provide forage and sustenance for everything from birds and butterflies to the Florida black bear as well.

“In Florida there are so many people coming here, we try to be mindful of quality construction and quality landscaping,” Springer says. “If you can make money improving the quality of the environment, that is a major step in having a higher quality society. It’s just good business.”

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.

It’s rare to find a dad who gives his daughter Sun Tzu’s “The Art of War” to read rather than the usual teen fluff, but Richard and Monique Smith are no ordinary parents. And this is no ordinary family.

As soon as their daughter Savannah was old enough, she was working and learning the difference aspects of her parents’ Chesterfield, Virginia, companies. She’s grown from sweeping the floors, taking out the trash, and weed eating, to now getting new experiences in building and interior design. Their younger daughters, Sheyenne (13) and Sheridan (9) are headed enthusiastically down that same path. “Balance and income statements are a part of our childrens’ growing up,” says Richard.

In 1995 Richard started his first company with the purchase of a single dump truck and hauled clay during the day, fly ash at night. Whenever a client asked if he could do more, Richard’s answer was always “no problem.” And if necessary, he proceeded to acquire any equipment, knowledge or personnel he needed.

Monique and Richard met in 1996 and soon after, Monique ran the books for the company. But rather than settle into the typical roles where the husband runs field operations and the wife runs the office, Richard and Monique had a better idea. Monique had grown up in a construction family. She not only knew how to keep the books, she knew the equipment, the manpower needs, and how jobs operated. With the background Monique had established, she identified a need to diversify the company into different entities. She is now the CEO and 100% owner of several of the companies.

Today this family of companies includes RJ Smith Construction, RJ Smith Demolition and RJ Smith General Contracting, all run by Richard. Monique owns and operates USA Civil and USA Iron and Metal. Savannah is the CEO of USA Materials. All together the network of companies offer demolition, environmental services, site work and infrastructure, utility infrastructure, trucking, general contracting, emergency services and interstate snow removal.

Each company is vertically integrated and has a distinct specialty and focus, but a single job may involve several entities—a strategy that goes back to finding a solution for every customer request. For example, when the demolition company takes down a building, they can use USA Materials to crush and screen the concrete, which will be sold retail or used as aggregate in one of USA Civil’s projects. The rebar and metal extracted from the demolition will be, packaged and sold by USA Iron and Metal. And if you need a new commercial building on the site, that’s where RJ Smith Construction and General Contracting step up to the plate. USA Civil does a lot of work building infrastructure for the grid and energy companies but can tap into equipment, people or expertise from one of the other divisions when necessary.

Women owned advantages

Having two women in ownership naturally attracts other talented women who might be hesitant to work in a male-dominated business and sets the bar at a new level. “We’ve always been taught that you attract what you put out,” says Savannah. “I think entrepreneurial people are attracted to a positive environment. That’s why we don’t have a problem finding good people, because good people want to be here,” she says. “In fact, most of the company’s divisions are run by women and women make up about 20 percent of the workforce,” says Monique. “There are many different areas they can get involved with if they keep an open mind because it’s not just grit work. We have a lot of women doing a lot of different things,” she says.

As an example, Monique cites Zoe, the daughter of Jody, vice president of construction for the last 17 years. “Zoe came on board, and in one year what she’s done is impressive. We put her in charge of the two wedding venues we are building, and she is handling it extraordinarily. I don’t have to push her. She is just on it. And she’s young, right out of college, managing big, multi-million-dollar facilities with me from start to finish.”

“We like to give the employee the opportunity to grow and make decisions,” says Monique. “They start from the bottom and are then able to grow and develop into their full potential.”

Unlike many construction companies, USA and RJ Smith Companies have no problem attracting young, ambitious people. “If you look at our demographics, it is awesome how many young people we have,” says Richard. “They all started at the bottom with high-intensity labor, but we are creating the next generation of managers.”

Like-minded dealer

The idea that good people enjoy working together extends to more than just the employees of the USA and RJ Smith Companies—most notably to its dealer for excavators, cranes and wheel loaders— Link-Belt Mid-Atlantic.

In 2018, prior to the start of this relationship, the USA and RJ Smith companies had worked almost exclusively with a dealer of another brand of equipment. All combined, the various entities owned a fleet of about 125 pieces of equipment, including loaders, dozers, excavators, skid steers, rollers and GPS-enabled units. “Hitachi construction equipment, specifically the loaders, seemed to be the superior product,” said Richard. “We were getting more bang for our buck, and we try to buy the right pieces so we can take care of our customers.”

But when it comes to vendors, a good machine is not enough. Lots of OEMs make good machines, but Richard says he also looks for dealers (and for that matter, customers) who share his passion for excellence—”iron sharpening iron.” That’s why the sale of one Hitachi loader in 2018 turned into the acquisition of 19 additional Hitachi loaders from 2019 to 2021, ranging in size from the smallest ZW80 to the ZW220.

“Link Belt Mid-Atlantic has a similar team mindset,” says Richard. “That’s one of the reasons everybody meshes well, whether it’s the president or the general manager or the mechanic. It’s almost like we’re talking to somebody at one of our companies.”

And it’s not just a matter of good feelings, but smart business. “You have to have great teams from top to bottom,” says Richard. “A weak vendor can take you out. The reason we work with Chris Beal (their Hitachi construction equipment salesman at Mid-Atlantic) and his team is that they take care of our business. And they also just happen to sell a really good wheel loader.”

“If we can present them with a good package, it allows them to make better decisions moving forward,” says Beal. “What’s nice about working with companies like RJ Smith and USA Civil is that they help us become better. Their partnership has helped us grow.”

Perhaps the greatest testament to the strength of the relationship between the USA and RJ Smith Companies and Link-Belt Mid-Atlantic is that the dealer insisted that RJ Smith build their new 17,000 square foot facility. The reason was simple: the dealership knows that RJ Smith and USA Civil would deliver outstanding results. “We got a perfect, grade-A, top-of-the-line facility,” says Beal.

Upgrading to Hitachi Construction Equipment

“Richard and Monique gave us the opportunity to show the ZW180-6, which is a little bigger than the old Kawasaki 150,” says Beal. “But given the type of work they do it was more productive for about the same price they were getting smaller machines for. That’s how they ended up with 19 Hitachi loaders.”

“The bulk of our loader fleet is in the Hitachi ZW180-size,” says Jeremy Setelin, vice-president of USA Civil. “We use the big loaders for materials processing. They are all equipped with Loadrite scales from Trimble, and they’re used primarily to push around big heavy concrete chunks all day long.”

In the Chesterfield concrete processing facility, the concrete demolition waste is crushed and screened right next to USA Iron and Metal. Rebar and other debris is extracted from the rubble and operators use the ZW80s to load it into Gaylord boxes that when full weigh up to 2,500 pounds.

Along with the wheel loaders, the USA and RJ Smith companies have 22 excavators in the field. “That’s a lot of equipment from one dealer, but they do a really good job servicing the equipment and communicating what our needs are for the future, so we don’t have any emergencies,” says Setelin. The ease of working with Sumitomo financing is another reason USA and RJ Smith companies chose the Hitachi loaders, says Setelin.

Given the multiple and sometimes over-lapping jobs of the different USA and RJ Smith entities, a wheel loader that could be useful in wide range of applications was desired. “We are not going to buy a machine for just one thing. If the materials business were to stop tomorrow, we could take those wheel loaders and put them to work, elsewhere.” says Setelin.

In 2020 Setelin also integrated the Hitachi ConSite telematics feed into a Trimble Pulse telematics program that embraces all the company’s construction and trucking assets. The telematics allow anybody with access and a smart phone to track the equipment, schedule maintenance and communicate with the dealer when there is an emergency.

“With the telematics, I don’t have to keep track of so many things in my head and the operators don’t have to wait for their foreman to make equipment decisions on site,” Setelin says. “It has empowered our relationships with vendors and in the end makes my job a lot easier,” he says.

Ultimately the choice came down to performance and operator preference.

“The operators wanted something that is more comfortable and responsive,” says Beal. “With the Hitachis you don’t have a large, complicated computer screen. You don’t have to punch a bunch of buttons or run through a lot of scenarios. You can run everything with your two hands on the joysticks. It’s not overbuilt or over-complicated,” he says.

Radical truth

To keep this ambitious group of people and this diverse range of businesses doing their best work requires what Richard calls a “radical truth” environment. “You only need to open the Bible to learn our value system,” he says. “We will tell you exactly how we feel. That can make you uncomfortable, or it can make you better. If people know where we stand, they can make better decisions for themselves. Some people are attracted to that, and some are not. But you don’t have to micro-manage the ones who are attracted to that. You can macro-manage them, and we’re a macro-manage type of company.”

“It is important that they know what kind of company they’re coming to work for,” says Monique. “We’re very team-oriented and we rely heavily on each other, because we have multiple companies, one person doesn’t have to necessarily do one thing. They’re constantly changing hats.”

“You could drive a truck, and if you want a career change to become a superintendent in the general contracting division, that happens here,” Richard says. “You don’t want to lose that employee you spent 20 years developing, so you give them the opportunity to switch jobs within the same culture. A lot of organizations can’t do that.

“Here employees have multiple opportunities. Everybody is critical to every operation and cross-trained as much as possible. If you build a company around that, you don’t lose customers and you don’t lose employees,” says Richard. “Larger companies hire more people to perform smaller roles. We hire fewer people who can do more.”

Safety and environment

A good portion of the companies’ work comes from federal and state governments as well as other infrastructure clients. These entities place safety and environmental protection on the top of their priority list, as the USA and RJ Smith companies do as well. The companies in the RJ Smith fold have an experience modification rate (EMR) of 0.72, which, Setelin says, is almost unheard of in such a wide-ranging scope of services. USA Civil follows suit with a strong EMR of 0.81.

Each company has a diligent safety team, daily toolbox talks, and twice a year conducts their own safety summits. Because the companies see everyone as a safety officer, this time allows for concerns to be voiced and annual training requirements to be met. Everyone is trained in OSHA 10 requirements, and most supervisors go through OSHA 30 training. Before any of the company truck drivers hit the road alone, they spend their first week riding with a veteran truck driver.

As for environmental protections, the crews are all trained and have certificates in erosion control. Some staff are also trained and certified in the more rigorous Virginia DOT and federal government standards. “We want that integrated throughout the organization, so that we’re confident in whoever goes out to do the work,” says Richard.

God, Family, Country

The family and companies’ fervor to be involved in their community has manifested into the largest flag in Virginia, located just seconds from the USA Companies headquarters. The flag soars at 212 feet, representing their following of the “extra degree” philosophy, and can be seen from I-95 and Route 288. The flag is located at Unity Park and has become a visible symbol of unity and national values in the area.

The “extra degree” philosophy states that at 211-degrees Fahrenheit, water is merely hot. “At 212 degrees it turns to steam, and steam is what drives locomotives,” says Richard. This philosophy is based on the best-selling book 212, The Extra Degree, by Sam Parker and Mac Anderson.

Their family values of God, Family, and Country flow deeply. In a speech Savannah gave at a local event, she showcases their support of community, especially the military and first responders, by stating, “These brave men and women that we stand behind and love are the reason it is possible for our nation to prosper independently and stand securely. Many things change, but one thing that will always stay true is the fact that we are the UNITED States. Our desire to unify and propel forward together is, and will always be, stronger than our faults and divisions because there is only one nation under God.”

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.

A reliable, compact equipment solution for landscaping, excavation, earthmoving, agriculture and utility work

Hitachi’s ZW100-6 builds on the company’s reputation for top-flight wheel loaders with improved loading efficiency, easy maintenance, intuitive controls and a cab designed to keep operators safe throughout their work day.

With the introduction of the ZW100-6 compact model, Hitachi continues to expand its ZW-6 wheel loaders in North America. Developed for use in a wide variety of applications — including landscaping; excavation work; water, sewer and pipeline construction; highway and road construction; and agricultural work — the small yet powerful ZW100-6 wheel loader features an operating weight of 17,042 pounds (7,730 kg), bucket capacity of 1.4 yd³ (1.1 m³) and a 101-horsepower (74-kW) Tier 4 Final engine.

This new ZW-6 model also boasts a spacious cab with 360-degree visibility, ride control and onboard technology that enhances operator comfort and increases productivity with quick and efficient cycle times.

Advanced technology developed by Hitachi impacts everything from the wheel loader’s environmental performance to the comfort and safety of its operator to its cost of ownership. For example, each ZW-6 wheel loader comes equipped with a diesel after treatment system that eliminates the hassle and costs associated with diesel particulate filter (DPF) systems, plus onboard technology and an advanced telematics system to help contractors better manage their fleet and operating expenses. This technology-led approach enables Hitachi to meet the evolving needs of the construction industry while improving its customers’ experience with this new generation of wheel loaders.

Smooth operation

The new ZW100-6 is easy to maneuver thanks to the hydrostatic transmission control system. The operator can choose between two work modes according to the task and terrain and experience a smooth transition between speeds. Also, the ride control feature on this model minimizes machine pitching for a smoother ride and to reduce bucket material spillage.

The oscillating rear axle on the ZW100-6 gives it more stability and traction, especially on uneven ground, than loaders with a fixed axle. For higher efficiency when working in snowy, slippery or muddy conditions, the traction control system on the ZW100-6 helps avoid tire slippage and, ultimately, prevents wear and fuel waste while lowering running costs. This feature makes this new Hitachi model highly effective for light applications.

Powerful performance

This new ZW-6 model is equipped with a Tier 4 Final certified engine that does not require a DPF, which reduces fuel consumption and maintenance costs. For example, the ZW100-6 demonstrates greater fuel efficiency than the previous model during V-shape loading and load-and-carry operations. This results in considerable savings for running costs. And for efficient flexibility, it has a quick power switch that can increase engine output when more power is instantly required or when driving uphill.

Superior visibility

The 360-degree panoramic visibility from the cab of the ZW100-6 is an industry-leading safety feature that also creates a comfortable, productive working environment. An optional rearview cam-era also contributes to excellent all-round visibility and safety on the job site.

In addition, the muffler and air intake on this new ZW-6 model have been repositioned, giving the machine a sleek and modern curved-hood design, and are aligned to improve the rearview visibility from the cab to further enhance safety on a variety of job sites.

Enhanced cab environment

The ZW100-6’s cab provides a quiet and comfortable working environment for operators. Sound insulation has been improved in the cab to significantly reduce noise levels. The low-noise engine also results in a quieter performance, which makes it suitable for working in urban areas.

The spacious cab design includes several storage compartments that provide quick access to important items, such as PPE, phones and paperwork, to further increase operators’ efficiency and safety while operating this new ZW-6 machine.

Updated design

Heavy-duty axles and a reinforced front frame, both designed in-house, have been incorporated into the new Hitachi ZW100-6 wheel loader to improve the machine’s durability. And for added protection, an optional belly guard protects the machine powertrain and driveshaft from potential damage caused by materials on the ground.

The ZW100-6 design includes wide, easy-to-open engine covers that offer quick, convenient access to all of the machine’s critical components. This feature enables operators to conduct daily machine inspections safely and quickly from the ground, ensuring routine maintenance can be completed easily for reliable performance.

Remote monitoring

This new model comes with Global e-Service, which allows equipment owners to monitor their Hitachi ZW100-6 wheel loader remotely via Owner’s Site, and ConSite, Hitachi’s full data toolkit with a suite of apps for managing loader performance and productivity. ConSite tracks performance metrics like idle time, operating time and fuel efficiency along with location services in real-time, and it alerts owners and operators to upcoming maintenance needs. These “Predict and Prevent” tools help fleet managers maximize machine efficiency, minimize downtime and improve overall performance. After adding the new ZW100-6, the Hitachi ZW-6 wheel loader lineup now includes 15 models.

This story first appears in Hitachi’s Fall 2021 issue of FOCUS magazine. Download the magazine here.